Your order will leave the day after payment is made.  Should you request to pay via EFT your order will leave after payment reflects in the account. Please note that all Vagabond Story orders are couriered from Durban, South Africa.

Please note that the above only applies if you do not qualify for the VIP Gift of the month (Orders over R1350) . Those orders go out every Friday. 

We offer free shipping on all orders over R160, provided you choose our default courier. Orders can take up to 5 working days to arrive.

Unfortunately not at this time. We are constantly looking for new avenues to serve international clients. 

A tracking number will be sent to you via email when you receive your shipping confirmation. You will then be able to use the number provided to track your order on the Track My Parcel page.

We try to process your order as fast as we can. Once the order is packed, it cannot be cancelled. If you wish to cancel your order please email us at enquiries@vagabondstory.co.za to check if your order has been packed.

Goods sold are non-refundable, unless fault or breakage occurs in transit. We quality check every piece before it is sent out, however we accept that human error and the possibility of rough handling may occur. If this happens to be the case, please drop us an email.

If you have any other issues with your order, please do not hesitate to get in touch with us to see how we could make your experience with Vagabond Africa better.

Should you have a problem with Vagabond Africa items purchased from a retailer, please contact the store in which you made the purchase for assistance.

We apologise for this inconvenience and we take full responsibility for this mistake. Please email enquiries@vagabondstory.co.za or send us a WhatsApp on 0748982988 and we will resolve the mistake as quickly as possible.

We would love to learn more about you. Please fill in this form

Please contact us via email: enquiries@vagabondstory.co.za to discuss your requirements.

Fastway (Default courier: 3 – 5 days) – Free for orders over R160
Aramex (Fast option: 1-3 days) – R100
Postnet (Counter to Counter) – R100

In the unlikely event that your delivery does not arrive within the estimated time frame of 5 working days, please pop us an email: enquiries@vagabondstory.co.za and we will attend to the matter urgently. For all orders that Qualify for the VIP Gift, orders go out every Friday, unless otherwise directly communicated with you.

Sorry about that!! In a few cases the courier takes longer than usual to update the status of your parcel. If your tracking information isn’t updated or working at all, please reach out to us via email: enquiries@vagabondstory.co.za and we will attend to the matter urgently.

We appreciate your interest in our brand, please email enquiries@vagabondstory.co.za and your enquiry will be attended to in a timely fashion. Please share your company website or store details and desired products if known.